Corrections Policy
Editorial work fails. Specs get misread, prices stale, products get discontinued the week after a review publishes. SpoolBench's corrections policy is the process we use to fix those failures fast and visibly so the next reader gets a corrected page.
Reporting an Error
Reader-reported errors are the most reliable source of corrections we receive. To report an error on any page — a misstated specification, an outdated price, a discontinued product, a mismatched image, an inaccurate citation, or a verdict that contradicts your direct experience — reach the editorial team at the contact form on our about page. Please include the page URL, the specific claim in question, and any supporting evidence you can share.
Editorial Review Process
Every report received is logged and triaged within five business days. The editor responsible for the affected page reviews the claim against the original sources, runs any verification needed (re-checking a manufacturer specification, re-reading the cited owner reviews, querying the retailer for current availability), and either issues a correction, opens an investigation, or replies to explain why the existing wording stands. We respond to every report, including the ones where the answer is "no change needed, here is why."
Correction vs Retraction
Most corrections are minor — a typo, a stale price, a misspelled brand name. These are fixed in place and noted in the page's update history. A formal correction note appears at the top of the page when the change materially affects a reader's purchasing decision (a verdict change, a major spec error, a corrected ranking position). A full retraction is reserved for cases where the original conclusion was substantively wrong, the underlying methodology failed, or the cited sources no longer support the claim. Retracted pages are kept online with the retraction notice intact rather than deleted, so the record remains auditable.
Update History
Every page on SpoolBench carries a visible last-updated timestamp. Pages with material revisions also carry a changelog block listing the revision date and a one-line summary of what changed. Cosmetic changes (typo fixes, image swaps that don't change the verdict) do not generate a changelog entry but do refresh the last-updated timestamp.
Significant Correction Signaling
When a correction materially changes the recommendation on a page — a top pick that drops out of the top three, a verdict that flips from buy to skip, a feature claim that turns out to be wrong — a banner appears at the top of the affected page for at least 30 days explaining what changed and why. The banner is removed only after the correction has had time to propagate to readers who first encountered the original version.
Response Timelines
- Acknowledgment of report: within 5 business days.
- Minor correction in place: within 10 business days of acknowledgment.
- Material correction with banner: within 14 business days; banner remains for at least 30 days.
- Full retraction: within 21 business days; retraction notice is permanent.
SpoolBench treats the corrections inbox as the primary signal that the rest of the editorial process is working. If you spot something that contradicts your direct experience, the contact below is the fastest path to a fix.
The corrections inbox is monitored by the editorial team directly. Reach us at the contact form on our about page.